I finally heard back from the Yard House about my experience drinking a beer full of glass a couple of weeks ago. If you missed it here is the original post.
Last night I received a form letter back from the corporate office
with a $35 gift card. The letter
simply said thanks for letting us know about your experience and we
apologize. Please accept this gift card as a token of our apology. We
hope you give us another chance.
I’m not too hip on accepting this for a couple of reasons.
1. I don’t feel they were sincere at all. I got the sense the manager
was more concerned that I would sue them than if I was truly ok. All he
did was ask if I was ok, nothing else.
2. My bill with tip was $50. At the time of the incident I would have
given kudos to the manager for at least comping one of my beers but he
didn’t even do that.
3. While the gift card is a nice gesture it does noting to address
the fact that my throat closes up and my stomach churns every time I
think about this and that I am now checking every glass I drink for
glass.
What do you think? Let me know.
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